Technical Teamlead IT Service Desk and Endpoint Engineering (f/m)

 

Technical Teamlead IT Service Desk and Endpoint Engineering (f/m) ResMed Martinsried Raum München Lead the local Team, establishing a network of relationships with other IT locations Contribute to the team´s individual development plans and performance reviews; Champion the benefits of leveraging IT technologies as solution for business needs.

Resmed Is A Leading Developer Manufacturer And Marketer Of Products For The Screening Treatment And Long-term Management Of Sleep-disordered Breathing (sdb) And Respiratory Care Resmed Operates In Over 70 Countries Via 18 Direct Offices And A Network Of Distributors With Extensive Knowledge And Experience Of Local Markets Resmed Was Founded In 1989 And Since Then Operations Have Grown Dramatically Over The Past 20 Years Due To Successful Market Development And Continuous Introduction Of Highly Innovative Product Lines Resmed Is Searching For Our Location In Martinsried (near Munich) A Technical Teamlead It Service Desk And Endpoint Engineering (f/m) Responsibilities / Tasks: Lead The Local Team Establishing A Network Of Relationships With Other It Locations Contribute To The Team´s Individual Development Plans And Performance Reviews Manage All Aspects Of Service Desk / Helpdesk Operations Within Our Munich Facility Prioritizing And Assigning The Work Driving Alignment Across The Service Desk Team Lead End-to-end Delivery Of Key It Initiatives And Work With Non-technical End Users To Accelerate New Technology Adoption Champion The Benefits Of Leveraging It Technologies As Solution For Business Needs Develop And Maintain Service Desk Procedures Based On Itil Best Practise To Improve Efficiencies And Competencies Across Assigned Applications And Services Allocate Resources Milestones And Activities By Taking Into Account Knowledge Skills And Resources Available Within The Munich Team Produce And Circulate Daily Reports / Statistics And Perform Trend Analysis To Feed Into Problem Management And Service Improvement Plans Ensure The Service Desk´s Knowledge Base Is Periodically Reviewed And Updated As Required Collaborate With Other It Teams To Transition New Services Into Support Ensure Prompt Accurate Status On All Incidents And Service Requests To Users And Management Requirements: Degree In Information Technology Or Related Area Preferred Ideally at Least Five Years Of Information Technology / System Administration Experience As A Technical Lead In A Service Desk Environment With Experience In: Pc Mac And Mobile (ios) Platforms Operating Systems (windows 7 And 10 Ios) Lan / Wan Active Directory Productivity Tools (ms Office Adobe Sharepoint Video Conferencing) Support Tools (mdm / Airwatch Sccm Etc) Workflow Management / Ticketing Systems Service Now Experience Preferred Itil Foundation Certified Fluent English And Very Good German Skills French Is A Plus Ability To Deploy New Technologies To Technical And Non-technical End Users Excellent Written Verbal And Interpersonal Communication Skills With Technical / Non-technical Parties Leadership And Management Experience Ideally At Least Two To Three Years A Truly International Mindset With Experience Of Working In International And Local Environments With Various Cultures Is Desirable Must Be Customer Focussed Project Management Experience A Plus We Offer: We Offer You An Innovative Work Environment In Which Our Highest Quality Standards Contribute To Improving Millions Of Lives Do You Like To Actively Shape Resmed´s Future And Make A Real Differ­ence In Our Patients´ Lives Do You Like Short Communication Channels And A Policy Of Open-door If Your Profile And Experience Correspond With The Requirements Above Please Submit Your Cv And Cover Letter In English Via Our Job Portal Systemadministrator Admin Informatiker Fachinformatiker Informationstechniker Techniker Systemtechniker Leiter Leitung Führungskraft Technical Teamlead IT Service Desk And Endpoint Engineering (f/m) Lead The Local Team Establishing A Network Of Relationships With Other IT Locations Contribute To The Team´s Individual Development Plans And Performance Reviews Champion The Benefits Of Leveraging IT Technologies As Solution For Business Needs Planegg

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